Shipping policy
- While we strive to provide the absolute best quality and service, should an item arrive to you in damaged condition, or you feel your order is incomplete, please contact us within 3 days of date of delivery to let us know. Please include a picture of the imperfection or damage and your order number. We will then be in touch about the process to make this right. Once you receive instruction from us, the item must arrive back to our store within 7 days of communication.
Items Eligible for Return:
- Online merchandise returned within 30 days of the shipped date
- Items must be unworn, unwashed, and unaltered
- Items must have original tags attached
- Items must be stain free (deodorant stains, makeup stains, pet hair, etc.)
- Items must be odor free (cigarette smoke, perfume, etc.)
- Shoes must be returned inside their original shoe box (with no signs of wear)
Items NOT Eligible for Return:
- ITEMS DISCOUNTED 50% OR MORE ARE A FINAL SALE. No exceptions. Black Friday Doorbusters are considered FINAL SALE.
- Food Items
- Beauty Products (i.e. hair towels, etc.)
- Undergarments
- Bodysuits
- Items that have been exchanged
- Any other item deemed "non-returnable" by Otown&Co
The above items listed are merely an example of Final Sales. Otown&Co reserves the right to deem any sale as "Final" even if not marked as "Final" and reserves the right to classify any item as non-returnable at its discretion. If any item does not meet these guidelines, it will not qualify as an acceptable return and no credit will be issued. The item will then be returned at the expense of the customer. All items must be returned to Otown&Co within 30 days of the shipped date.
Return Address:
OTOWN&CO
ATTN: Returns
239 1st Ave East
Oneonta, AL 35121
- Lost Packages: We recommend ensuring your package when sending it back. Otown&Co is not liable for items that are lost while in-transit.
- Return Shipping Cost: The customer is responsible for all return shipping costs.
- Exchanges: To exchange an item, please note the requested size on the invoice. Should the requested size be available, we will make the swap and send the new size out. If unavailable, we will issue credit on the item that was purchased. You will be notified by email. Once an item has been exchanged, the item is now FINAL SALE.
SHIPPING
- All shipping will be calculated at checkout.
- UPS cannot deliver to PO Boxes. Should you need to use a PO Box, please contact us within 24 hours of placing your order.
PLEASE NOTE - Otown&Co team will work hard to process, pack and ship orders same day/next day (excluding holidays and weekends). Once a package has been handed to the shipping carrier, we cannot be held responsible for delayed or lost packages.
You will receive an email with tracking information when your order has shipped.
While we will do all we can to ensure your order is delivered on time, Otown&Co cannot be held responsible for conditions beyond our control such as hazardous weather or other service interruptions that affect mail delivery.
Otown&Co will ship to any address in the United States, but the address must be a verified address with the US Postal Service. We may not be held liable for incorrect shipping addresses entered during the checkout process. Please make sure the shipping address you enter is where you would like your package delivered, and that all pertinent information, such as your house number, are included and correct.
If you have any questions or concerns regarding shipping or returns, please email us at otownandco@gmail.com or call us at (205) 237-9696.
We greatly appreciate your business!